IDAD has a comprehensive complaints procedure that adheres to the principles of treating customers fairly. In the event that a customer wishes to make a complaint, this can be made verbally, by telephone or in person, or via a written communication delivered in person, via post or by e-mail.

In the first instance, the complaint will be handled by the Compliance Officer who will conduct an initial investigation and attempt to reach a fair and impartial conclusion. If you are not satisfied with the outcome of that investigation, you can take your complaint to the Financial Ombudsman Service who independently assesses disputes.

If you are not satisfied with the way we have dealt with your complaint you can complain, free of charge, to the Financial Ombudsman Service at Exchange Tower, London, E14 9SR Telephone: 0800 023 4567 Website:

Making a complaint does not prejudice your right to take legal action.